Refund policy
Return & Refund Policy
Last Updated: [JULY 19 2026]
Please read this policy carefully before completing your purchase. By placing an order through our store, you acknowledge that you have read, understood, and agree to be bound by the terms outlined below.
1. Order Accuracy
Customers are responsible for reviewing their order carefully prior to submitting payment, including product selection, variant/color, shipping address, and quantity. Because order processing typically begins shortly after purchase, we cannot guarantee that changes can be made once an order has been submitted. Please double-check all details at checkout.
2. Order Processing & Shipping
Once an order is placed, it will be processed and shipped according to the timeframes listed on our website. These timeframes are estimates only. We are not responsible for shipping delays caused by circumstances outside of our control, including but not limited to carrier delays, weather, customs processing, or incorrect address information provided at checkout.
3. No Returns
All sales are final. We do not accept returns on any item, for any reason, at any time — including but not limited to change of mind, sizing/fit, or general dissatisfaction with the product. Because of this, please review product descriptions, dimensions, and specifications carefully prior to purchase.
4. No Refunds for Damaged, Defective, or Non-Delivered Items
We do not offer refunds, replacements, or store credit for items that arrive damaged, arrive defective, or fail to arrive, regardless of the circumstances or cause. This applies whether or not the issue was caused during manufacturing, shipping, or handling. By completing a purchase, you acknowledge and accept this condition of sale.
5. Refund Eligibility Window
The only exception to Sections 3 and 4 above is as follows: refund requests may be submitted for review within 7 business days of the delivery date (or, in the case of non-delivery, within 7 business days of the expected delivery date). Requests submitted within this window will be reviewed at our discretion.
Requests submitted after this 7-business-day window has closed will not be eligible for a refund, return, exchange, or store credit under any circumstances, regardless of the reason.
6. How to Submit a Request
To submit a request within the eligible window, contact us at [support email] with your order number, a description of the issue, and any relevant photos. Requests submitted without an order number or sufficient supporting detail may experience delays.
7. Cancellations
Orders may be cancelled for a full refund only if the request is submitted before the order has shipped. Once an order has shipped, it is no longer eligible for cancellation.
8. Chargebacks
Initiating a chargeback or payment dispute with your bank or card issuer without first contacting us within the 7-business-day window may result in a delay or denial of any resolution, as we are unable to process a refund through our own systems once a dispute has been opened by a third party.
9. International Orders
International customers are responsible for any customs duties, taxes, or import fees assessed upon delivery. These fees are non-refundable and are not included in the original order total.
10. Policy Changes
We reserve the right to update or modify this policy at any time. Changes will apply to orders placed after the effective date of the update and will not retroactively apply to prior orders.
Summary: All Sales Are Final
Outside of the 7-business-day refund eligibility window described in Section 5, all sales made through our store are final. We do not offer refunds, returns, exchanges, or store credit for damaged items, defective items, or non-delivered items outside of this window, under any circumstances. By completing a purchase, you acknowledge and agree to these terms in full.